We hope you are happy with your Narendra Kumar purchase. If you do need to change anything, you will find everything you need to know about returns and exchanges below.
- Narendra Kumar reserves the right to cancel any order as per the circumstances where the requirement could not be met. The company will ensure that any communication of cancellation of an order or any applicable refund will be made in a reasonable time.
- We usually process all orders within 24 hours (subject to availability) so email us (email@example.com) immediately in case you need to cancel! Please do mention your order number in the mail.
- Please note that we are a made-to-order brand so once we start work on your order it is not possible to cancel. Once the order is processed, we are regrettably unable to cancel it.
- We are also unable to redirect orders once items have been dispatched so we advise you to be sure of your address at the time of placing the order.
In the unlikely event that any merchandise you have ordered from us is not received in good condition, is damaged or defective, or if merchandise delivered is different from what you had ordered, you may return the merchandise unused, and in the same condition as you received it, in its original packaging with original tags within 7 days from the date on which these goods are delivered. Once received, the customer care team at Narendra Kumar would study the need for return or exchange, and based on their jurisdiction the exchange will be facilitated.
- To return your product, kindly mail us on firstname.lastname@example.org . We reserve the right to ask for pictures in case of fit issues of damaged product received.
- You must include with any product return or exchange, all original boxes, labels, product instructions, barcode sticker, tags, receipts, and wrappings.
- Any product returned to us damaged or which is not returned to us in the same condition as when you received it will not be accepted for return or exchanged.
Please note: Discounted Orders are non-returnable and non-refundable items.
Returns and Exchanges General Policy
- We are a Made-to-order brand which is why are unable to provide returns. Please note that international orders are not eligible for returns or exchanges.
- We understand that you may be unsure of the size before placing your order and that is why we are here to help you.
- You can book an online size consultation with us. Click here and fill the form and we will guide you on how to choose your correct size.
- Please note that there are no returns for BESPOKE products, but we will offer the first alteration free of charge. If you wish to alter any product you can mail us at email@example.com.
- Products will be accepted for exchange if they are received damaged. Items that are damaged because of normal wear and tear are not considered to be defective.
- If you would like to exchange a defective piece instead of obtaining a refund, please be aware that we can only replace it for the same product in the same size, subject to availability. Where possible, we will gladly offer to repair the fault.
- We have made every effort to display as accurately as possible the colors of our products that appear on the Site. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.
- In case of any return/store-credit or alteration, the shipping charges will need to be borne by the customer.
How To Avoid Exchanges or Returns
If you wish to have any clarifications in terms of fittings or if you wish to shop with us live, we will be happy to help you.
- We always make a fresh piece whenever a customer places an order on our website which means we can tailor-make the outfit in your size and hence avoid any returns or exchange.
- You can “Get In Touch” with us and we will set up a live consultation with one of our top in-house designers that will guide you through the whole process.
EASY DOMESTIC RETURNS AND EXCHANGES
It is easier than you think. Follow these simple steps to return your purchase by mail
You need to inform us by email within 5 business days of receiving the parcel on firstname.lastname@example.org If we are not informed within 5 business days regarding a return, the merchandise is considered sold for good.
Please await a mail confirmation from our end for initiating the return
Pack your return securely, in the original package if possible, and include your completed invoice, and Courier the parcel back to us. Address details will be shared in the email.
Points to note for exchange or return
● We do not return or exchange outfits once dispatched unless it is a manufacturing defect or is different from what you had ordered.
● We are happy to help if there are any minor alterations required for your order.
● All custom-made orders are non-returnable.
We do not permit any returns or exchanges for international orders. unless the product is damaged or defective, or if merchandise delivered is different from what you had ordered.